Frequently Asked Questions

What do I do if I am having trouble participating in the program?

Please email

What are the participating products?

All Van Houtte® & Timothy’s® products.

How long do I have to send in my receipt?

Participants with qualifying receipts will have till Feb 28, 2023 to send in a receipt.

How long after my submission will I receive my confirmation?

Participants will receive their confirmation in 48 hours after their submission has been processed.

Why wasn’t my receipt accepted?

Please be sure the photo is in focus, well lit & the entire receipt is visible. If too long, fold receipt so date & Van Houtte® & Timothy's® product(s) are clearly visible.

Which are the participating retailers?

All Metro locations in the province of Ontario are participating in this promotion.